Recently, a longtime Steadfast Solutions client approached us looking for a technical solution to a pressing business challenge. The company’s outdated phone system was costing the business – not just in terms of expenses but also functionality.
In the past 15 years, the business had grown from one with three computers to one with 40 computer users and multiple locations. Along the way, Steadfast Solutions has helped the business grow with modernised solutions that are built to scale to meet the company’s steady expansion.
Staying connected has been an essential part of that growth. However, the company’s traditional phone system was holding the company back.
What Options Are Available for My Business Phone System?
For decades, businesses have relied on private branch exchange (PBX) systems. Such systems, hosted on premises, offered reliability and an improvement over the previous business telephony norm. Those older multi-line systems had very little to offer in terms of advanced features or the ability to provide the functionality needed.
PBX met a dire need at the time for technical advances in business telephony. However, in today’s 21st-century business world, PBX has several limitations, including:
These barriers are why you see many companies opting to replace outdated business telephony systems with newer solutions that are cloud-based.
How Does a Business Phone System Work in the Cloud?
PBX systems today are being outpaced by systems that use Voice over Internet Protocol (VoIP) technology. VoIP systems include hardware and software that send telephone calls and other information using the internet instead of traditional phone circuits. Data is transmitted in small packets of information.
While in the early days of VoIP, there were concerns about call quality and lag, those issues have been addressed. Today, phone calls over the internet are common and delivered with excellent call clarity.
With the rollout of NBN, now is a smart time to be assessing your business phone solution. As the Australian Competition and Consumer Commission noted in a 2018 report, “cloud-based services … are transforming the way services traditionally provided locally to the user are consumed.”
What Are the Advantages of VoIP Solutions?
Here are a few of the significant advantages of using a VoIP solution:
What Features Are Available with a VoIP System?
Features vary from solution to solution. With Steadfast Solutions’ Cloud Phone System, your company enjoys major benefits not available with other products, including:
Why Should We Switch to a VoIP System?
Choosing a VoIP system with Steadfast Solutions as your technology partner makes great sense. Here are some of the main reasons why other companies have switched:
What Are the Business Outcomes of a Switch to a VoIP Solution?
Our client was facing a growing business and increased phone expenses. We worked closely to develop a VoIP solution and a process for migrating their phone system from an on-premises solution to a cloud-based system.
“While this sounded daunting at the time,” the client wrote recently, “Steadfast Solutions ensured that they had all the necessary protection in place to ensure that our data would not ever be at risk.”
The client reported that it is now able to make free inter-office calls from within the office, when working from home or on the road. The company had no hardware to purchase, manage or maintain. It also noted that the company’s phone costs have been reduced by $3,500 compared to its previous conventional phone system.
Steadfast Solutions is Australia’s leading managed IT services provider, delivering nationwide solutions from its home bases in Melbourne and Brisbane. The company also offers hosted software and cloud-based productivity solutions such as Microsoft Office 365.
To discover how Steadfast Solutions can deliver a business telephone solution to meet your needs, contact us today.