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Get Support

Client Portal

Create new service tickets or monitor the status of existing tickets.

Here Is How We Resolve Your Service Ticket

Place a call, send an email or existing customers can make use of the portal to get in touch with our technical team and the following steps will take place:

1.
Ticket Log

We log your newly generated ticket with our technical team to start the support process. If time permits, we always attempt to resolve your issue on first contact.

2.
Ticket Acknowledgement to Client

You will receive an acknowledgment that your request has been accepted and logged.

3.
Ticket Processing

Once the ticket has been created, we then process it to evaluate the best resource to handle the question or issue. Our technical team will then address and resolve your ticket.

4.
Ticket Closure

Once the issue has been resolved, we close off the ticket.

5.
Client Notification

You will be promptly notified that the issue has been resolved and the corresponding ticket has been closed.

6.
Client Survey

To ensure the quality of our service, we will then send you a short survey rating our service.