Create new service tickets or monitor the status of existing tickets.
Here Is How We Resolve Your Service Ticket
Place a call, send an email or existing customers can make use of the portal to get in touch with our technical team and the following steps will take place:
We log your newly generated ticket with our technical team to start the support process. If time permits, we always attempt to resolve your issue on first contact.
Ticket Acknowledgement to Client
You will receive an acknowledgment that your request has been accepted and logged.
Once the ticket has been created, we then process it to evaluate the best resource to handle the question or issue. Our technical team will then address and resolve your ticket.
Once the issue has been resolved, we close off the ticket.
You will be promptly notified that the issue has been resolved and the corresponding ticket has been closed.
To ensure the quality of our service, we will then send you a short survey rating our service.