Terms and Conditions

Current Terms and Conditions

• Standard Terms of Sales
• Voice and Data

Other Policy Documents

• Telecommunications (Consumer Complaints Handling)
• Complaints Handling document
• Payment Assistance Policy and Financial Hardship
• Payment Assistance Policy Summary
• Online Safety Code Manual
• Privacy Policy

Telecommunications Service Provider (Customer Identity Authentication) Determination 2022

(a) to protect customers from unauthorised high-risk customer interactions, identity authentication processes will be used to authenticate the identity of the requesting person, prior to the undertaking of a high-risk customer transaction; and

(b) in the event a customer suspects that their service or account has been subject to fraud they should immediately report the activity to:

(i) their service provider; and

(ii) their financial services provider.