Melbourne - Brisbane City

Top Questions To Ask With Interviewing Brisbane IT Support Companies In 2018

Your company needs IT, and it needs IT support — especially if your business is growing, or you’re looking to take it to the next level. (You do want to take it to the next level, right? I thought so!) IT support is a key part of business growth and can free up people in your company for other tasks that you need to keep up with your industry or area. But which IT support company in Brisbane should you use? Let’s take a look at ways to find the best Brisbane IT support company.

Why Does My Brisbane & Gold Coast Business Need an IT Support Company?

Chances are, your business needs IT — just kidding, every business today needs IT, including yours. You may already have it, but do you really want to spend time installing, maintaining, and setting up your company-wide IT network? After all, there are other things you could be doing — marketing your business, meeting with clients, or just getting out there and networking to build your business opportunities. IT can take time, and dealing with involved and time-consuming problems can keep your company from getting ahead. An IT support company can help increase the amount of time you’re spending on your business in trying to fix tech issues or make them faster while decreasing the amount of time you’re spending on your business dealing with frustrating IT issues. Yeah — you need an IT support company.

What Does IT Support Do?

IT support companies can handle the basic and not-so-basic installation, setup, and management of your business’ IT network, including:

  • Hardware support
  • Software support
  • Email marketing
  • Social media management
  • Tech problem solving
  • Prevention of future network problems

While all these things are necessary for a functioning, successful business, that doesn’t mean you or your growing business have the time or manpower to handle them throughout the day. Let’s get real — IT support is not something you, personally, have to handle. You’ve got other things to do. Keep in mind that there are companies out there that do this every day, and often do it much better than you can.

Questions to Ask Brisbane IT Support Companies During the Interviewing Process

Knowing the right questions to ask is the key to hiring the right Brisbane IT support company, so here are some options for you. Take a list of these questions with you when interviewing companies, or just stick them on your desk next to your phone while you make some calls to recommended IT support companies. (You might do a little Internet research first.) These questions will help guide your interviewing process and make sure you get the best IT support company for your Brisbane business.

  1. Can you provide me with some references for companies you’ve worked with previously?
  2. How large is your company?
  3. What size company can you handle IT support for?
  4. Is your business insured? For how much?
  5. Can you tell me about a client you work with and how you helped the business thrive?
  6. How long will the contract be, and can I get out of it if the service isn’t up to snuff?
  7. What are your response times in case we have a problem that needs to be fixed now?
  8. Are you local?

How Can I Get IT Support for My Brisbane Company?

The best way to get IT support for your company is to go to an expert like Steadfast Solutions in Melbourne and Brisbane that specializes in providing the IT advisory services your business needs. Steadfast Solutions is an IT support services company built for businesses like yours in Brisbane, Australia. Steadfast Solutions can help you make your IT support system as efficient as it can be and keep your company running smoothly for the business challenges to come. Oh, yeah — we can also help you with. Steadfast Solutions is a growing company itself, servicing the Melbourne, Brisbane, and greater Australian IT support services area. Steadfast Solutions provides the following IT support services:

  • Managed IT services
  • Strategic technology consulting
  • Helpdesk support
  • Business continuity planning
  • Cybersecurity solutions
  • Cloud technologies

Steadfast Solutions is one of the best service management companies in Australia and can handle your growing or established business no matter the size. Steadfast wants your company to find solutions and get those solutions quickly up and running. Reach out to them to create a partnership that blends Steadfast’s knowledge and experience with your organization for stellar uptime, excellent security options and consistent checking of your IT system’s health and optimal service. You’ll be glad you did.