Support FAQ

• Try restarting your computer
• How many tabs in your browser do you have open? Try to keep it under 5.
• How old is your computer? We recommend min 16GB ram 512GB Hard drive

• Is your caps lock on?
• Have you changed your password recently and you’re still using the old one?

Call for data recovery, contact service desk, immediately & don’t turn off computer or do any further work. ..

• Sign out and in again
• Restart computer
• Try reconnecting to your VPN
• Ensure you have a network cable plugged in or wireless is turned on
• Test that your internet is working by going to a website

• Change the batteries
• If there’s a wireless dongle, ensure it’s plugged in
• Try and re-pair the device if it’s bluetooth

• Check if anyone else is having the issue or just you
• Reboot PC
• Reboot printer

• Does it work on any other port?
• Does it work on someone else’s computer?
• Has it been wet or damaged potentially?

• Check if there’s a home internet connection that’s active
• Have you changed your password recently? Are you using the new password?

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