Here Is How We Resolve Your Service Ticket
Place a call, send an email or existing customers can make use of the portal to get in touch with our technical team and the following steps will take place:
- Ticket LogWe log your newly generated ticket with our technical team to start the support
process. If time permits, we always attempt to resolve your issue on first contact.
- Ticket Acknowledgement to ClientYou will receive an acknowledgment that your request has been accepted and
- Ticket ProcessingOnce the ticket has been created, we then process it to evaluate the best resource
to handle the question or issue. Our technical team will then address and resolve
- Ticket ClosureOnce the issue has been resolved, we close off the ticket
- Client NotificationYou will be promptly notified that the issue has been resolved and the
corresponding ticket has been closed.
- Client SurveyTo ensure the quality of our service, we will then send you a short survey rating
As always, if you have any enquiries, please contact Steadfast Solutions at firstname.lastname@example.org for more information.