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In today’s modern world, it’s easy to get sidetracked about what actually matters in business. During a particularly successful year, you can quickly become focused on profit, margins, and growth. On the other hand, during a difficult time you can get tunnel-vision, thinking only about your expenses and how to keep them down.
That’s why it’s so important to take stock once in a while and remember what business is about. Especially in our field of work – IT — you can focus too much on the technologies themselves, and lose sight of what’s really important…
After all, what really matters in IT?
Why, people, of course. Both the end-users in your business, and our team of continually growing IT service professionals.
At the root and core of the IT industry (and the industries of its clients) are people. Users trying to get work done on time. Users looking for a way to work from home with ease. Users that want their IT support to pick up the phone when they call.
While fancy new technology is all well and good, it’s only worth it if it meets the user’s needs and improves their experience.
Bottom line: the user experience is the single measurement for the quality of any given solution or service – and that depends entirely on the capabilities and skillsets of those ensuring the technology is operating properly. That includes IT services.
We’re grateful to have clients that help to remind us of that every now and then…
“I don’t know how you interview and select the quality of tech support people that you have at Steadfast. I was absolutely thrilled with the service, help & advice that I received from Nick Burke in relation to my queries for ongoing support and assistance particularly due to my retirement from Arbee Real Estate and alterations to my system going forward. Fantastic, knowledgeable & eager to assist & advise.
I then had the pleasure of Chris Flaggard visiting me at home – WOW! What a fantastic addition to your Team. I had not met him before. His technical knowledge, personality, advice, and manner of working was and is incredible.
I have had the pleasure of being looked after by you & your Team and my greatest fear of going into retirement was not to have that technical advice and support available. You have very graciously made that available resulting from which I never have any fears about my system or on-going support.
You certainly have developed a very specialised hi-tech business.”- Ian J McDonald, Director, Bellanca Pty Ltd.
This highlights the importance not just of our clients’ user experience, but also to the quality of the workplace experience for our staff. It wouldn’t mean much to say that people are important when it only means the client’s staff, right?
Just as an effective IT company would focus on their client’s user experience, they should also be concerned with their employees’ job environment. One influences the other, and vice versa – happy employees make for happy clients.
Investing in staff members also means recognising that their knowledge and capabilities are an asset. Arranging for staff members to gain further education and certifications will only increase the quality of service, and the pride those employees take in their work.
When it comes to IT, you probably get marketed to a lot, all about what makes one service better than another. You may have heard that industry-leading, award-winning, unbeatable IT services come down to one specific thing.
Maybe it’s offering the latest, greatest, fanciest, tech gimmicks (which also tend to be the most expensive). Maybe it’s the lowest possible monthly price (coming, of course, with a long list of addendums, conditions, nickel-and-dime fees, etc.)
The truth is that it’s about people. It’s about the quality of your experience, which is directly dependent on the quality of our team.
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Published on 6th November 2019 by Ian Brady.