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From the beginning, we’ve looked for ways to improve how we deliver total customer satisfaction. For us, that road to customer service perfection never ends. It is in that spirit that we have been implementing an improved IT customer service and customer experience campaign – which has had remarkable results, both for our customers and for ourselves.

And, what does that mean for our customers, who are looking for the best IT service in Melbourne, VIC and Brisbane, QLD?

It means many positive things, but primarily it means a better IT customer service and customer experience will be there for those of our valued perspective and long-time customers alike who appreciate conscientious engagement with what helps companies in Melbourne and Brisbane do better business themselves!

Why should your customer experience campaign matter to me?

For two very important initial reasons! One is saved time, and the other is more value for your money. It doesn’t make any sense to spend your dollars on a company that overlooks its customer care, does it? That’s why we’ve chosen a proactive campaign to give you more mileage in customer service and customer experience for your money.

And, besides the time and money better spent – you get a friendlier, more diligent team who’s ready, willing, and able to help you achieve the IT solutions you’re looking for.

What do your improved IT customer service and customer experience mean for my business?

Steadfast Solutions is always striving to improve our service offerings and customer service, to meet the highest possible standards in customer care.

It is a process which, in the long term, achieves:

  • Greater customer focus and customer support;
  • Enhanced quality of service delivery; and
  • Simplified and fully documented processes and procedures.

How will you achieve better customer focus?

We have rolled out a new Learning Management System so that all staff can undergo cross-training on all facets of our business.  It allows us to complete administration, documentation, tracking, reporting, e-learning education courses, and training programs online.

This will standardise and optimize your customer experience with us, providing a uniform result, regardless of which technician you deal with.

Our Document Management System keeps our documentation within an integrated platform where we can create, track, manage and share vital data.  It allows for smarter reuse of documentation, enabling technicians to solve incidents and service requests much more quickly than before.

It also allows us to get a visual snapshot of your network and where your issues may reside.  It assists us in tracking your licensing and patching requirements so we can keep you up to date with expiring annuities and future roll-outs.

How will you achieve the quality of service delivery?

To prove our commitment to service delivery excellence, we have rolled-out a Quality Management System (QMS) throughout all levels of our organisation.  This incorporates all aspects of control and assurance measures.

With this QMS, our staff is measured and audited on:

  • Timeliness and Responsiveness;
  • Completeness and Accuracy;
  • Courtesy; and
  • Consistency.

This results in increased efficiency and value as never before, meaning more time and money for you and your business!

How does simplifying and fully documenting processes and procedures assist us, as a business?

Through the continuous assessment and enhancement of service offerings, processes, procedures, and attitudes, an environment can be developed where all team members strive for greater levels of quality and customer service and can cover any aspect of IT service.

Over the past twelve months, Steadfast Solutions has implemented a Continuous Customer Service Improvement Campaign, and we invite you to experience the positive changes our improved IT customer service and customer experience makes!  Call us at 1300 739 335 or email us at hello@steadfastsolutions.com.au to learn more.

Are you the kind of IT support company Melbourne businesses can appreciate? 

We’d like to think so! What we’ve achieved, though, takes dedication, stamina, and a devotion to the idea that the client deserves the best IT customer service and customer experience possible on each and every service ticket. That’s all part of what goes into being the kind of IT support company Melbourne business owners can appreciate.

It also takes an adherence to the golden rule of business, which is that you would never force on a customer what they don’t need, or that you yourself wouldn’t buy or accept. We keep your IT support fully scalable and congruent, which means you get the services you need when you need them. No more, no less.

This is what our fully-scalable IT solutions and devotion to bettering IT customer service and customer experience are founded upon – client-specific strategies, tailor-made to client-specific needs.  Ultimately, this helps you get the most ROI out of your business IT support investment.

Whether it’s alert site or server monitoring, cyber security and data loss prevention, cloud services, disaster recovery, or business continuity solutions – we’re your Steadfast IT partner in the Digital Age helping you weather any storm and navigate anywhere you need to go.

That’s a lot of IT services – how can I get the ones I need at an affordable rate?

You can get it all in one affordable package with our managed IT services option handling your IT management. Our flat-rate, monthly fee makes it a cost-effective and sensible way to get our customized computer support solutions.

We’re confident we can provide the top-level IT support services Melbourne companies expect and demand. Because, let’s face it – anything less would be doing our clients and ourselves a disservice.

We’ve sought to set ourselves apart from other small business IT support companies by making sure each and every one of our clients experience maximum satisfaction. If they don’t experience it, our job isn’t done right, and we keep working on perfecting our IT customer service and customer experience until you’re glowing with praise.

We’re proud to be among the best IT support companies for small businesses in Melbourne and Brisbane for that and more reasons.

Where do I sign up to get Melbourne’s best IT customer service and customer experience?

Contact us today to get started with a tech support company in Melbourne and Brisbane that can optimize your entire IT network with the enterprise-level IT customer service and customer experience your business needs and deserves, by calling us at 1300 739 335 or email us at hello@steadfastsolutions.com.au today for more information!

Published on 12th October 2017 by Ian Brady.

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